Shipping
and returns.
Where we deliver, how long it takes, and what to do if something isn't right.
A plain summary of how orders reach you, and what happens if something isn't right.
Where we deliver
We ship across the United Arab Emirates. Delivery to the wider GCC is available on request — get in touch before ordering and we'll confirm the cost.
| Destination | Time | Cost |
|---|---|---|
| Dubai and Sharjah | 1–2 working days | AED 20 |
| Rest of the UAE | 2–3 working days | AED 25 |
| Orders over AED 150 | As above | Free |
When your order leaves us
Orders placed before 2pm on a working day are packed the same day. Anything after that — or on a Friday, Saturday or public holiday — goes out on the next working day. You'll get a tracking link by email as soon as your parcel is on its way.
Returns
If something isn't right, you have 14 days from delivery to tell us.
For hygiene reasons we can only accept returns on products that are unopened and unused, with the seal intact. Once a tube has been opened we can't take it back — but please still get in touch, because the next section probably applies.
Damaged, faulty or incorrect items
If your order arrives damaged, or isn't what you ordered, we'll replace it or refund it in full. Send us a photo within 48 hours of delivery and we'll sort it. You won't be asked to pay return shipping.
How to start a return
Get in touch through our contact page with your order number and a line about what went wrong. We'll reply with return instructions within two working days.
Approved refunds go back to the original payment method within 7–10 working days of the item reaching us. Original delivery charges aren't refunded unless the return is our mistake.
Changing or cancelling an order
If your order hasn't shipped yet, we can usually change or cancel it. Contact us as soon as you can and we'll catch it before it leaves.